FREE POSTAGE ON ORDERS OVER £30

FAQ

  • How much is postage? Postage cost is based on weight

for smaller items under 100g - £1
101-250g - £1.50
251-500 - £1.97
501 + is £2.75
you will never pay more than £2.75 postage and postage is free for orders over £30

  • Do you post internationally? Unfortunately, currently we can only post to the UK but the below etsy store has all our products available and can ship internationally https://www.etsy.com/uk/shop/Carliledesign

  • What payment methods do you take? we take card and paypal payments through the website

  • When will my card be charged? Your card will be charged when you place the order, we have no control over this.

  • How long does delivery take? Delivery is usually within 10 days but at busier times can be up to 2 weeks, if you need your order urgently please send us a quick message to see what timescale we are running at.

  • Can items be customised? It is possible on some products so send us a quick message with your ideas and we will do our best to help 

  • Can you make completely custom items? Sure, send us a message with your ideas, we love to make new designs

  • What materials do you use to make your products? our main materials are Mdf, Oak veneer and acrylic.

  • Are your products copyright? We hold the design rights to every design we make, All poetry in the John F Connor Collection is copyrighted to John F Connor and neither the designs or the Verses can be copied

  • ​Do you sell wholesale? We always welcome new resellers, please contact us to become an authorised seller of our products and to ensure  the best price and deals 

If we have missed anything or you have any questions please feel free to contact us and we will get back to you asap